How does it work?
Start with the appropriate form and wait for acceptance and shipping instructions. Use the free prepaid inbound label supplied for your repair request or full lens order, then send the complete frame in protective packaging with its reference number. A lens advice request alone is not an instruction to mail your glasses.
Choose the correct form before you pack
For broken frames, hinges, temples, screws or nose-pad supports, use Frame repair. For new lenses in a suitable frame, use Lens replacement. If both structure and optics need work, describe both in the frame request so the structure can be assessed first.
Use the label attached to your accepted request
The supplied prepaid inbound label is free for sending in the frame under that request’s instructions. Check the reference number and follow the carrier directions on the label. If it is missing or unavailable, contact VintageOptika before choosing a shipping method yourself. Do not reuse a label from another order or assume that a consultation request creates one.
Pack the glasses without putting them under pressure
- Keep the pair complete, with its existing lenses in place. Do not dismantle it for shipping.
- Place the glasses in a protective case or secure protective wrapping that does not bend damaged parts.
- Put loose screws, pads and detached pieces in a sealed small bag so they cannot escape into the packing.
- Place everything in a sturdy outer box with cushioning that limits movement. Do not force the frame closed or flat.
- Include the repair or order number and attach the supplied label as instructed. Keep the shipment record.
What happens when the frame is assessed
Frame repair uses an assessment of the actual damage and cost, followed by an invoice for the recommended work. Standard lens selections show upfront prices online; unusual fitting or customization can need a revised quote, which the team will communicate. An inbound scan confirms transport progress, not that repair or production is complete.
If the shipping result or submission is unclear
Check your email and the confirmation page for the request or order number. Contact the team with that reference before submitting again or mailing a second parcel. Retrying without checking can create confusion about which label and record belong to the frame. Do not post personal shipping or prescription details in public messages.
Return shipping and timing
Follow your accepted request’s instructions for payment and return arrangements. The free inbound label is not a blanket promise that all shipping or work is free. Parts, assessment, prescription clarification and custom work can affect timing; ask for an update on your specific request rather than relying on a universal turnaround claim. This website’s form uses U.S. shipping addresses; contact VintageOptika first for other locations.
A clear path from request to care
- 01Tell us what you needChoose frame repair or lens replacement and complete its form.
- 02Use your free inbound labelAfter acceptance, follow the prepaid label and packing instructions.
- 03Review the work & costFrames: assessment and invoice. Lenses: upfront standard options, with custom work discussed.
- 04Follow your order updatesKeep your reference number and follow payment and return instructions.
Common questions
Is the prepaid inbound label free?
Yes. Use the free prepaid inbound label provided for an accepted repair request or full lens order, following its instructions.
Should I remove the old lenses before mailing?
No. Send the complete pair with existing lenses in place unless the team gives you different instructions.
What if I requested lens advice only?
Wait for the team’s guidance. A consultation is not a full order or a shipping authorization.
Does the inbound label cover return shipping too?
Do not assume so. Follow your accepted request’s instructions for return arrangements and any applicable charges.
About this guide
Published by EyeglassesRepair.com to explain its VintageOptika-connected services. This is general eyewear-service information, not a diagnosis or a substitute for individual frame assessment, prescription or fitting advice. Availability and suitable work depend on your specific pair. For request-specific answers, contact VintageOptika.